I purchased my DC17 in 2008, and having just got off the phone with a Dyson Customer Service Representative, I thought it was time to write this review. I have never owned a vacuum quite as wonderful as this one. At the time of purchase, we had a German Shepard shedding globs of fur everywhere. There was never a day that went by without running the vacuum. This machine has been run almost daily for 2 years to keep up with 6 kids and 2 dogs (on a white carpet), and it still works as great as it did when I took it out of the box.
I have called the Customer Service line 2 times since 2008--once last year for a worn out fan belt and once this year for the same reason--both experiences with the Representatives were extremely positive. The woman who helped me today asked about the filter, and a couple of questions later verified that my vacuum needed a new cyclone part. So, within a 5-minute phone call (they already had me on file from the previous call), I have new parts being sent directly to my doorstep, and there has never been any talk of money or payment... Just like that.
I LOVE this vacuum and more importantly, I love the Dyson company because of its fabulous Customer Service. I am a repeat customer for life!
(408 customers reviews)
Customers Rating=4.0 / 5.0
More Detail For Dyson DC17 Animal Cyclone Upright Vacuum Cleaner
- All-floors upright vacuum cleaner with motorized brushbar
- Level 3 Root Cyclone technology ensures powerful, consistent suction
- Quick-draw Telescope reach; mini turbine head; low-reach floor tool
- Hygienic 5/8-gallon dust bin; lifetime HEPA filter; certified asthma friendly
- Measures 26-2/3 by 13-1/5 by 43-1/2 inches; 5-year warranty
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